FAQs

How can I get in contact with True Aussie Collection?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

To ensure we can offer our customers the best prices, most of our products are located and shipped from China, but some of our products are stocked and shipped in Australia. The location of our Australian warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and other payment methods listed throughout our website.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia-wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?

All products displayed on our website are in AUD.

 

Where are the products manufactured?

To ensure we can offer our products at the best possible prices they are mostly made in China, but this is dependent on the product. Our products are generally not made in Australia.